Thank you so much for supporting my small business! 

Processing time for orders is 4 days. I ship work on Mondays and Thursdays. I also offer free porch pick-up at my home in Plano, IL. 

I am not responsible for lost or stolen packages once they are in the hands of UPS or USPS. 

If your order arrives damaged, please contact me within 2 business days with a photo of the package, packaging, and pots. I will ship out a replacement piece or a full refund (including shipping), according to your preference. 

International shipping is available. Shopify will calculate the rate. 

Return Policy If you are dissatisfied with the piece, contact me within 7 days of receipt. Buyer pays for return shipping, and I will refund the cost of the item. 

Reach out to amy@amysongceramics.com with any questions or concerns!